Refund Policy

Arkvas offers paid dashboard access through a one-time purchase. The price displayed at checkout controls the transaction; as of the Last Updated date of this Policy, the standard dashboard purchase price is $29 USD.

The dashboard purchase is not a subscription and does not automatically renew.

The purchase provides access to the paid dashboard features associated with the purchasing account, subject to the Terms of Use and continued availability of the applicable Services.

Except as expressly provided in this Refund Policy or required by applicable law, the one-time dashboard purchase is final and non-refundable once the paid dashboard entitlement has been activated.

A refund is not provided merely because you:

• change your mind;
• decide not to use the dashboard;
• do not use some or all paid features;
• are dissatisfied with an assessment result or the pathways identified;
• expected a different immigration pathway or result;
• no longer need the Services; or
• voluntarily request deletion of your account.

The free assessment and assessment result are available before purchase. The dashboard purchase provides additional paid account features and does not constitute payment for a particular immigration outcome, pathway, legal determination, or approval.

Duplicate Charges and Billing Errors. If Arkvas confirms that you were charged more than once for the same purchase or that Arkvas made a billing error, Arkvas will take appropriate steps to correct the error, which may include reversing or refunding the affected charge.

Technical Issues. If a confirmed Arkvas-side technical issue materially prevents access to purchased dashboard functionality, Arkvas will first attempt to restore the affected access. If the issue cannot reasonably be resolved, Arkvas may issue a refund, credit, or other appropriate remedy, taking into account the circumstances and any rights required by applicable law.

Other Exceptional Circumstances. Arkvas may, in its discretion, approve a full or partial refund or credit in exceptional circumstances not otherwise described in this Policy. A refund, credit, or other accommodation provided in one instance does not create an obligation to provide the same or a similar remedy in another instance.

Requests for a discretionary refund under this Policy must be submitted within 30 days after the applicable charge. Requests submitted after that period may be denied. This deadline does not limit a right or remedy that cannot lawfully be restricted.

Requesting deletion of your Arkvas account does not cancel, reverse, or create a refund right for a completed dashboard purchase.

An account-deletion request is subject to Arkvas’s 30-day recovery period. During that period, you may cancel the pending deletion through the available recovery process. If the deletion is not canceled, Arkvas may finalize the deletion after the recovery period as described in the Privacy Policy and Terms of Use. Final deletion ends access associated with the deleted account.

Limited records retained for transaction, consent, tax, refund, dispute, fraud-prevention, accounting, or legal purposes do not restore the deleted account or dashboard entitlement.

If Arkvas suspends or terminates access because of a violation of the Terms of Use, suspected fraud or abuse, payment reversal, unlawful conduct, or other conduct attributable to the user, the suspension or termination does not itself create a refund right.

Where Arkvas is unable to provide paid dashboard access for reasons attributable to Arkvas, Arkvas may determine whether a refund, credit, restoration of access, or other remedy is appropriate, subject to rights that cannot lawfully be waived.

If you believe a charge is incorrect, Arkvas encourages you to contact support first so that we have an opportunity to investigate and resolve the issue.

If a payment dispute, chargeback, reversal, or similar claim is opened, Arkvas may suspend, revoke, or place the associated dashboard entitlement under review while the payment dispute is pending.

Arkvas may provide relevant transaction, purchase, acceptance, access, refund, and support records to its payment processor, financial institutions, card networks, or other parties involved in resolving the dispute.

If a payment is ultimately refunded, reversed, or otherwise invalidated, the associated paid dashboard entitlement may be revoked.

A refund request may be submitted through the support system available through your Arkvas account or by contacting:

Arkvas LLC
[email protected]

Include sufficient information for Arkvas to identify the transaction and understand the reason for the request, such as:

• the email address associated with the purchase;
• the approximate purchase date;
• the amount charged; and
• a description of the issue.

Do not send complete payment-card numbers or card security codes to Arkvas support.

Arkvas may request additional information reasonably necessary to investigate the request.

If Arkvas approves a refund, the refund will ordinarily be returned through the original payment method where available.

The time required for a refund to appear after it has been issued may depend on the payment processor, card network, bank, or other financial institution involved.

A refund or payment reversal may result in revocation of the associated paid dashboard entitlement.

Arkvas may deny a refund request that does not satisfy this Policy.

Arkvas may also deny a discretionary refund request involving fraud, abuse, material misrepresentation, repeated refund abuse, or other misuse of the Services.

A discretionary refund, credit, or accommodation provided in one instance does not waive this Policy or require Arkvas to provide the same or a similar remedy in another instance.

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be waived or restricted.

Arkvas may update this Refund Policy from time to time. Updated versions will be posted with a revised “Last Updated” date.

The Refund Policy applicable to a purchase is the version presented or otherwise made applicable to that transaction, subject to rights that cannot lawfully be limited.

For questions about this Refund Policy or a refund request, contact:

Arkvas LLC
[email protected]